We ordered our kitchen from this firm in May 2007 and I am still waiting for parts that where ordered months ago, they are the only firm that have vanishing fitters and everyone blames everyone else. I feel that all they were interested in was getting thier money and passing the book. Hardly the proffessional customer service you would expect. We are now finishing the kitchen ourselves. I have never been so uinsatisfied with a company before and would strongly reccommend not to purchase from them. There are much better firms and reliable people than these guys. I have never seen these sites before but great for feedback, just wish I had known before to save all the grief we have had from a very bad judgment we made.