Update. Sent a recorded delivery letter as suggested and got an immediate response. They were very suprised I had to write in such a way!!! Had claimed compensation, I now have to supply receipts for meals eaten out and a breakdown as to how the money I am claiming was arrived at!!!! If you are eating out keep receipts for everything. I still have a mountain of rubbish in my garden, so I will be charging them rent for looking after it. I agree with the previous comments, the actual units are lovely but the finishing off is horrendous. We still have gouges out of the walls, where cables were channelled in, fingermarks everywhere, brick and wood dust in all the appliances, I had to sweep the patio 5 times to get up all the sawdust and vacuum several times as it had been walked through the house. The fitters stressed the cat so much I had to take her to the vets and that cost ?53.

Watkins called us yesterday to arrange a time to come and rectify (again) and then didn't give us a date! It is 67 days since the first fitter arrived and the kitchenis still not complete. It is my daughter's 21st birthday party at the house on 16th July, if it is not finished by then I will be asking them to come and remove the kitchen which is what I threatened in the first place.