Nice to see I'm not the only one!

We have had ongoing issues in the same vein as other posts. The delivery was incomplete, we are still missing parts after 8 weeks and are still waiting for a response to a formal request for remedial action.

Although we are now getting some movement, it has been solely due to some direct requests sent by recorded delivery.

If you are having issues, I'd recommend that you write in (recorded Delviery) with a list of issues you want resolved, with a reasonable deadline for their response.

Thankfully, I'm a pretty calm person, otherwise I'd be going up the wall by now.

The sad part is that the units, the worktops, the appliances and the fitting are really good. It's the time, the inability of DiLusso to resolve fairly simple matters and the sheer impossibility of getting a productive response over the phone from Customer Service that makes it so darned painful.

I'll keep you posted with updates.

Rod.