Our kitchen was finally finished last week after 3 months of trying and 3 different fitting companies coming out to us.
In this time I wrote several letters to Julia McKenzie and Dougie Milward (I always sent these recorded delivery so that I have evidence of sending if I needed to take the company to court.) When I managed to get through on the phone Julia McKenzie`s PA just kept promising that she would get back to me with dates of completion that never happened. I have logged my complaint with Trading Standards (however they said they wouldn`t investigate them unless they had a lot of complaints against them) and also on the Watchdog website. We paid for our kitchen by credit card and was advised to contact the credit card company as they have a duty to ensure that the kitchen was finished fully. I was fully ready to take Dilusso to the small claims court in order to get our kitchen completed if needed and kept a diary (plus photos) of every conversation, letter sent etc (our problems included very poor standard of fitting, rubbish left in back garden which we finally cleared ourselves, missing parts and bad plumbing). I researched our rights and after 3 months of waiting sent DiLusso a letter informing them that if the work was not completed by a certain date we would take legal action against them (Under the Supply of Goods and Services Act 1982 (as amended), you are entitled to expect work to be carried out using reasonable care and skill, and fit for the purpose intended. If there are faults then there is a breach of contract.). The deadline was 20th June and funnily enough that was the day that we received a call asking if one of their fitters could come out the next day. Since the kitchen has been finished we have had no contact from Dilusso, I would have thought they could at least call to apologise for the sub-standard service.
I would never recommend DiLusso kitchens to anyone and haven`t seen them advertising anywhere lately.
I hope Watchdog take up the investigation as I would hate other people to go through all the problems that we all have.